Refund & Cancellation Policy

Information about returns, exchanges, and order cancellations

Last Updated: September 2023

At Arjun Book, customer satisfaction is our top priority. This Refund and Cancellation Policy outlines our guidelines for returns, exchanges, and order cancellations. By making a purchase from us, you agree to the terms of this policy.

1. Order Cancellations

1.1 Cancellation Before Shipping

Orders can be cancelled at any time before they are shipped. To cancel an order, please contact our customer service team immediately with your order number at contact@arjunbook.shop or call us at 9158307879.

1.2 Cancellation After Shipping

Once an order has been shipped, it cannot be cancelled. However, you may refuse to accept the delivery or return the items as per our return policy outlined below.

2. Return Policy

2.1 Return Eligibility

You may return items purchased from Arjun Book within 7 days from the date of delivery, provided that:

  • The item is in its original condition, unused, and undamaged
  • The item is in its original packaging with all tags intact
  • You have the original receipt or proof of purchase

2.2 Non-Returnable Items

The following items cannot be returned:

  • Books with visible signs of use, damage, or wear
  • Books with missing pages or damaged covers
  • Special order or custom-order items
  • Digital products or downloadable content
  • Gift cards

2.3 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at contact@arjunbook.shop or call 9158307879 to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include a copy of your receipt or proof of purchase with your return.
  4. Ship the item to our address (provided below) or drop it off at our store.

Return Address:
ARJUN BOOK
WARD NO 21, NEAR PURANI POLICE CHOKI, SISWA BAZAR,
MAHARAJGANJ, UTTAR PRADESH, 273163

2.4 Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to our error (you received an incorrect or defective item).

3. Refund Policy

3.1 Refund Processing

Once we receive your returned item, we will inspect it to verify its condition. If the return is approved, we will process your refund within 7 business days. Refunds will be issued using the original payment method.

3.2 Partial Refunds

In some cases, partial refunds may be granted for returned items that show signs of use or damage not caused by our error. This will be determined on a case-by-case basis after inspection of the returned item.

3.3 Refund for Cancelled Orders

If you cancel an order before it is shipped, we will issue a full refund to your original payment method, typically within 3-5 business days.

4. Exchanges

We offer exchanges for items that are damaged, defective, or incorrect at the time of delivery. To request an exchange, please contact our customer service team within 7 days of receiving your order.

For all other exchanges (such as exchanging for a different title), please follow the standard return process and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide instructions on how to return the item and arrange for a replacement or refund.

Please provide clear photographs of the damaged or defective item to expedite the process.

6. Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please check your bank account or credit card statement first. Then contact your bank or credit card company, as it may take some time for the refund to be officially posted. If you've done all of this and still haven't received your refund, please contact our customer service team.

7. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Information

If you have any questions about our Refund and Cancellation Policy, please contact us at:

ARJUN BOOK
WARD NO 21, NEAR PURANI POLICE CHOKI, SISWA BAZAR,
MAHARAJGANJ, UTTAR PRADESH, 273163
Phone: 9158307879
Email: contact@arjunbook.shop